Frequently Asked Questions
Everything you need to know about shopping with Aurora.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Aurora accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. International delivery times vary by location and typically range from 10-21 business days.
How can I track my order status?
Once your order is shipped, you can track it through the link provided in your shipping confirmation email or by logging into your Aurora account dashboard.
Are my personal and payment details secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your data is protected at every stage of the transaction.