Returns & Exchanges
At Aurora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for easy returns and exchanges to ensure your shopping experience remains seamless.
Initiate Your Request
Log in to your Aurora account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the product is in its original, unused condition.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing